How to Order

To make your purchase, click onto the Fragrances page, select the fragrance of your choice and follow the instructions.

Free Delivery within the UK

Delivery is free within the UK (this includes the Channel Islands, Isle of Man and the Isles of Scilly).

Orders will be delivered within five working days.

Our delivery agent is DPD. They will require a signature on delivery.

We are unable to process orders to a P.O. Box.

We are unable to deliver outside the UK. Please get in touch if you are trying to obtain Grossmith products outside the UK and we will refer you to a local stockist who may be able to help you.

Online Returns

We hope you will be happy with your online Grossmith purchase but if you change your mind or there is a problem with your order you may return it to Grossmith as outlined below.

Whatever the reason for the return, please contact Grossmith within 14 days of receiving your order (please email us at Enquiries@GrossmithLondon.com) to notify us of your intent to return the item and to be given instructions and an address for its return. Returns for whatever reason will only be accepted via this procedure.

Please do not return the product until you have been in touch with us and received instructions for the return.

Should a product need to be returned we recommend you use the original packaging wherever possible. Please ensure that the returned parcel is properly packed and sealed and that you have included a completed ‘Returned Goods Declaration’ which we will email you for printing at home. 

We can only accept returned parcels that are sent to the address using the Royal Mail Special Delivery Guaranteed by 1pm service which is tracked and requires a signature upon receipt. You should retain the receipt in order to be able to track the delivery and to provide proof to us that you have returned the goods. You will have to visit a Post Office with the parcel although you can organise the administration and pay for the delivery online via Click & Drop.

In the event of a change of mind we will give you a refund as long as the product is unopened and in its original condition (with the cellophane intact). You will have to pay for the return delivery yourself. You must return the item within 14 days of letting us know you are returning it.

For further details please see Terms & Conditions section